Privacy Policy

Last updated: 4, July, 2025

1. Introduction

Emanuel Balsa ("we," "us," or "our") operates www.emanuelbalsa.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

Name and email address (newsletter subscriptions)
Contact information (customer support inquiries)
Payment information (course purchases)
Profile information (account creation)
Communication preferences

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address and location data
Browser type and version
Operating system information
Referring website addresses
Pages viewed and time spent on pages
Device information and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze Website traffic and user behavior
Provide personalized content and advertisements
Improve Website functionality and user experience

Types of cookies we use:

Essential cookies (necessary for Website operation)
Analytics cookies (Google Analytics, etc.)
Marketing cookies (social media pixels, advertising)
Preference cookies (language, region settings)

3. How We Use Your Information

3.1 Primary Uses

We use collected information to:

Provide and maintain our services
Process transactions and send confirmations
Send newsletters and educational content
Respond to customer service inquiries
Improve Website functionality and user experience
Analyze usage patterns and trends

3.2 Communication

We may use your email address to send:

Course updates and educational content
Newsletter subscriptions (with opt-out option)
Important service announcements
Customer support responses
Marketing communications (with consent)

3.3 Legal Compliance

We may use information to:

Comply with applicable laws and regulations
Respond to legal requests and prevent fraud
Protect our rights and property
Ensure user safety and security

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing (Stripe, PayPal)
Email marketing (ConvertKit, Mailchimp)
Website analytics (Google Analytics)
Customer support tools
Content delivery networks

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information when required by law or to:

Comply with court orders or legal processes
Protect our rights and property
Investigate potential violations
Ensure user and public safety

4.4 Consent-Based Sharing

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

SSL encryption for data transmission
Secure payment processing systems
Regular security audits and updates
Access controls and authentication
Data backup and recovery procedures

5.2 Limitation of Security

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

Access your personal information we hold
Request correction of inaccurate information
Update your account details and preferences
Request information about our data practices

6.2 Data Portability and Deletion

You may request to:

Export your personal data in a portable format
Delete your personal information (subject to legal requirements)
Restrict processing of your information
Object to certain uses of your data

6.3 Communication Preferences

You can:

Unsubscribe from marketing emails using provided links
Update your communication preferences in your account
Contact us to modify your subscription settings
Opt out of non-essential cookies

6.4 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under GDPR, including:

Right to be informed about data processing
Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

7. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

9.1 Retention Periods

We retain personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Fulfill legitimate business purposes

9.2 Specific Retention Periods

Account information: Retained while account is active plus 3 years
Transaction records: 7 years for tax and legal compliance
Marketing communications: Until you unsubscribe plus 2 years
Website analytics: 26 months (Google Analytics default)

10. Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. For material changes, we may provide additional notice through email or Website announcements.

12. Contact Information

12.1 Data Controller

Emanuel Balsa is the data controller for your personal information collected through this Website.

12.2 Contact Details

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: happyhelp@emanuelbalsa.com

Website: www.emanuelbalsa.com

12.3 Supervisory Authority

EU residents have the right to lodge a complaint with their local data protection supervisory authority if they believe our processing of their personal data violates applicable law.

Effective Date: These Terms and Conditions and Privacy Policy are effective as of 4th, July, 2025 and will remain in effect except with respect to any changes in their provisions in the future, which will be in effect immediately after being posted on this page.